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Top Three Questions

How do I access my account information?

To access your account information, locate the confirmation email you received when you signed up. To access your account on the website, enter your email and password, then click Log In. If you do not have your password, click Forgot Password? from the Log In page. On the following step, provide your email address and click Submit. You will receive an email with your password.

How do I set up a conference call?

After logging into your account, invite your participants via email using the invite form. You may also use the StartMeeting® Google Calendar™ or Outlook® Plug-in. Notify participants of the date and time of your conference call and provide your Dial-In Number and Access Code. At the scheduled time, everyone calls the Dial-In Number and enters the Access Code, followed by pound (#). If you are the host, you will be required to enter the Host PIN, followed by pound (#).

Note: Download the StartMeeting® Google Gadget™ or Outlook Plug-in® to embed your conference call information into your calendar invitations.

How do I record my conference call or online meeting?

There are three options:

  1. Record by phone.
    Dial in as the Host (after dialing the conference number, enter the Access Code followed by pound (#), then press star (*) and enter the Host PIN when prompted). To start recording, press *9. To stop and save the recording, press *9 again.
  2. Record using Web Controls.
    During a live conference call, log in to your account. Go to your Meeting Wall and select Web Controls at the top of the page. Click Record to start the recording. Click Record again to stop and save the recording.
  3. Record during an online meeting.
    During the screen sharing session, click Record located in the right hand side menu of the meeting dashboard. This will start recording the screen sharing session and conference call. To stop and save the recording, click Record again. If you do not have the StartMeeting Desktop Application for screen sharing, download it now.

    Note: To access your recordings, go to your Meeting Wall and click History & Recordings. On the next page, you can play, share, download, delete and lock any recordings. You and your participants can also use the Playback Number (listed on your Meeting Wall) to call in and listen to recordings over the telephone.


Account Information

What does a StartMeeting® account include?

A StartMeeting® account includes the following: FREE unlimited HD audio conferencing for up to 1,000 participants, online meeting connectivity with screen sharing and video conferencing, custom greeting, international calling across the globe, in-call controls, call recording and playback, 1GB of storage for recordings, radio streaming, call detail reports, Meeting Wall customization, mobile apps for iOS and Android, top-notch security and more! To purchase additional online meeting connectivity, go to the Account Info page.

Note: Your phone carrier may apply normal long distance charges. We also have optional paid premium features.

What is a Call Detail Report?

Call Detail Reports are sent by email after every meeting takes place. The report includes participant information and meeting details such as the length of time each participant was on the call.

What defines an "Anonymous" caller on the Call Detail Report?

An anonymous caller ID displays on your Call Detail Reports when the calling party has blocked the telephone number they are calling from.


HD Audio Conferencing

Is there a limit to how many times I can use the same account?

No. You can use your account as many times as you like.

Do I need to reserve a time for the conference call?

No reservations are needed. You can host a conference call 24/7.

How many participants can be in a single conference call?

You may have a maximum of 1,000 participants on a conference call.

Is there a limit on the length of a conference call?

Each conference call can be up to six hours long with an unlimited number of calls allowed.

How do I eliminate static or echo on my conference calls?

Static or echo on a conference call is caused by using or placing a mobile device too close to a computer or speakerphone. If you continue to experience static or echo on a conferencing line, please use *5 to mute all callers. Participants can press *6 to unmute their line. Please refrain from using speakers, headsets, cordless phones, etc. if you encounter static or echo.


Online Meetings

What are online meetings?

Online meetings are web presentations with screen screening to highlight documents, slides, spreadsheets, etc. and/or video conferences to meet face-to-face.

Why should I host online meetings?

Online meetings offer freedom for increased productivity and efficiency by collaborating with anyone, anywhere and anytime. Hosts have unlimited HD audio and in-call controls, recording capabilities, streaming capabilities, site customizations and more!

How do I share my screen?

  1. Launch the StartMeeting® Desktop Application from your desktop.
  2. Click Host and log in with your Email Address and Password.
  3. Click Play on the meeting dashboard.
  4. Select the items you want to share.
  5. Click Start Sharing.

Note: If you do not have the StartMeeting® Application, Download Now.

What devices are compatible with online meetings?

Online Meetings work on all browsers, PCs, Macs, iPad iOS (iPhone iOS coming soon) and Android phones and tablets.

Can an online meeting participant be muted individually?

Yes. Participants can be muted by clicking Attendee List on the meeting dashboard, then Microphone next to the participant’s name you would like to mute.

Video Conferencing

How do I start a video conference?

  1. Launch the StartMeeting® Desktop Application from your desktop.
  2. Click Host and log in with your Email Address and Password.
  3. Click Camera on the meeting dashboard.
  4. Choose to dial in using the telephone or through VoIP on your computer.
  5. Video is live once the Camera turns green.

Note: If you do not have the StartMeeting® Application, Download Now.

How do I see who is attending my video conference?

On the meeting dashboard, click Attendee List to view all participants. You can see who is connected through audio, screen sharing and video.

How do I chat with participants?

On the meeting dashboard, click Chat to speak to the whole group or private message an individual participant.


Web Viewer

What is Web Viewer?

Web Viewer allows participants to join online meetings through web browsers instead of joining via the StartMeeting® Desktop Application. No download is necessary.

What features are available to participants with Web Viewer?

Participants can send and receive chat messages, view Attendee List and mute/unmute their own lines.

What if my participants have the StartMeeting® application downloaded?

If participants have the StartMeeting® application installed, the system will automatically detect and launch it.

Which browsers support online meetings?

Internet Explorer® 10 and up and Safari® 6.0 and up support screen sharing. Firefox® 15 and up and Chrome 16 and up support screen sharing, VoIP and video conferencing.

How do I join a video conference through my web browser?

When using Firefox or Chrome, click the camera that appears in the toolbar. A pop-up window will appear requesting access to the camera and microphone. Your video is being shared when the screen is highlighted with a green outline.


Security

Are my calls kept private?

Yes. Customer calls are not listened to or recorded without permission.

Are you going to sell my information?

No. Your privacy is our number one priority. For more information, read our Privacy Policy.

Can I change my password?

Yes. Log in to your account and change the password under the Account Info tab. Passwords can be changed at any time.


International Conference Calling

Can international callers participate?

StartMeeting® is a global service that can be used around the world. Callers may use any of our in-country dial-in numbers located on the Account Information page.

How much does it cost to call internationally?

Every StartMeeting® account includes free international calling, but phone carriers may apply long distance charges. There will be no bill or charges from StartMeeting® for this service.

How do I set up an international conference call?

To set up an international conference call, provide participants with the in-country Dial-In Number and Access Code. Notify participants of the date and time of the conference call. At the scheduled time, call the Dial-in Number and Access Code, followed by pound (#). To activate host controls, enter the Host PIN, followed by pound (#).

If I am in any other country provided on my list of international dial-in numbers, can I use the in-country number as my hosted number?

Yes, you can use the Dial-in Number in that country. All Dial-in Numbers provided upon registration can be dialed from anywhere in the world. Please note that the Access Code remains the same and connects all callers.

Can I use a calling card to call the conference bridge?

Yes, you can use a calling card to connect to a conference call at favorable rates.


Recording & Playback

Are all of my calls automatically recorded?

No, you must record every call manually following the directions above.

How do I access my recordings?

You have the following two options:

  1. Log in to your account and go to your Meeting Wall. Click the History & Recordings tab located at the top of the page. You can download, delete and lock any recordings on this page.

  2. Call the Playback Number located on your Meeting Wall and enter the Access Code, followed by the Reference Number found on the Call Detail Report.

What is a Reference Number?

A Reference Number is used to identify each recording. It can be located on the History & Recordings tab and on the Call Detail Report sent after each call.

How long will my recording be available?

As long as your account is active, Recordings are stored until there is no more space available. You can choose to delete previous recordings or purchase more storage for a low monthly fee.

Can I download my recordings?

Yes, you can download any recording by accessing the History & Recordings tab found on your Meeting Wall.

What’s the storage capacity for my recordings?

Your account includes 1GB of storage. However, you can add more storage by going to the Account Info page.

Can I email my recording?

Yes. You can either copy the link found under the History & Recordings tab or download the file and email it.

How do I edit my recorded conference calls?

Currently, we do not offer editing capabilities. However, we recommend using the editing program Audacity.


Broadcaster

What is Broadcaster?

Broadcaster is a feature that allows you to play previously recorded conferences or uploaded HD audio files during a live meeting.

How do I upload audio recordings to Broadcaster?

Go to your Meeting Wall and click Broadcaster at the top of the page. Click Upload to upload audio recordings.

Note: Recorded screen sharing sessions from other conference providers are not supported.

Can I broadcast recordings during my meeting?

Yes, you may play recorded HD audio files and recorded screen sharing sessions during meetings using Broadcaster.

What type of recordings can I broadcast during my meetings?

You may broadcast any previously recorded conference calls and screen sharing sessions as well as any uploaded .wav or .mp3 HD audio files.

Note: Recorded screen sharing sessions from other conference providers are not supported.

Do I need to download a program to broadcast my recordings?

No, Broadcaster is embedded on your Meeting Wall.

Can I broadcast videos?

No, currently this service **only** supports the broadcasting of HD audio files and screen sharing sessions.

Can I view the broadcast of my recorded screen sharing session as a Host?

Yes, to view the broadcast of your screen sharing sessions, open the Meeting Wall and click Play from the Broadcaster tab.

Is a live meeting required to broadcast recorded screen sharing sessions?

No, a live meeting is not required. To start a broadcast, click Play from the Broadcaster tab and all invited participants will be able to see what is being broadcasted. To view what you are broadcasting, see the question above.


System Requirements

Which operating systems are supported with StartMeeting.com?

Mac, Windows, and Linux are all supported with StartMeeting.com.

What are the operating system requirements for StartMeeting.com?

  • OS: Windows 7 and up/Mac OSX 10.7 and up/Ubuntu 14.04 and up

    Note for Linux:

    • Preferred Windows Manager environment: Compiz
    • Desktop Environment: Unity, Gnome
  • Bandwidth 100Kb/s (HD Audio), 400Kb/s (screen sharing), 500Kb/s (video)
  • Video camera supported by OS, integrated or external
  • Chrome™ 29 or newer, Firefox® 22 or newer, Safari® 6.0 or newer (Mac only), Internet Explorer® 10 or newer (Windows only) (Javascript)

I'm having problems connecting to the screen sharing.

This may be due to your firewall. Please contact your network administrator and allow firewall access to the following addresses: host: 12.7.192.0/23, 67.55.209.0/24, 162.251.180.0/23, ports UDP 6000-65534 and TCP 443, and TCP 5040-5060