To access your account information, locate the confirmation email you received when you signed up. To access your account on the website, enter your email and password, then click Log In. If you do not have your password, click Forgot Password. Provide your email address and click Submit. You will receive an email to reset your password.
After logging in to your account, invite participants via email or use the invite form. You may also use the StartMeeting® for Google Calendar™ extension or Outlook® plug-in. Notify participants of the date and time of the conference call and provide the dial-in number and access code. At the scheduled time, everyone calls the dial-in number and enters the access code followed by pound or hash (#). If you are the host, press star (*), then enter the host PIN followed by pound or hash (#).
There are three options:
Dial in as the host (call your dial-in number and enter the access code followed by pound or hash (#), then press star (*) and enter the host PIN when prompted). To start recording, press *9 and 1 to confirm. To stop and save the recording, press *9 again and 1 to confirm.
During a live conference call, log in to your account. Go to your Meeting Wall and click Web Controls at the top of the page. Click Record to start recording. Click Record again to stop and save the recording.
Launch the desktop app and host an online meeting. Start audio, video or screen sharing. Click Record on the Meeting Dashboard. Click Record again to stop.
Note: To access recordings, go to your Account Info page and choose History & Recordings from the Profile drop-down menu. You can play, share, download, delete and lock any recordings. Use the playback number (listed at the bottom of the page) to call in and listen to recordings over the telephone.
A StartMeeting account includes the following: FREE unlimited high-definition audio conferencing for up to 1,000 participants, online meetings with screen sharing and video conferencing, custom greeting, international calling across the globe, call controls, call recording and playback, 1GB of storage for recordings, radio streaming, call detail reports, Meeting Wall customizations, mobile apps for iOS and Android, top-notch security, live Customer Care and more! Purchase additional seats to include more participants in your online meetings on your Account Info page.
Note: Your phone carrier may apply normal long distance charges. We also have optional paid premium features.
Call Detail Reports are sent by email to the host after every meeting takes place. The report includes participant information such as time spent on each call and other meeting details.
An anonymous caller ID displays on Call Detail Reports when the telephone number of the caller has been blocked, either by choice or by phone carrier default.
No. Use your account as many times as you like.
No reservations are needed. You can host a conference call 24/7.
A maximum of 1,000 participants can join a conference call. The number of participants who can join an online meeting is determined by the number of seats you have purchased for your account.
Each conference call can last up to six hours with an unlimited number of calls allowed.
Static or echo on a conference call is caused by using or placing a mobile device too close to a computer or speakerphone. If you continue to experience static or echo on a conference line, press *5 to mute all participants. They can then press *6 to unmute their line. Avoid using speakers, headsets, cordless phones, etc. if there is any experience with static or echo.
StartMeeting is a global service that can be used around the world. For a list of international dial-in numbers, click View list on your Account Info page. We have dial-in numbers in 74 countries and counting.
Every StartMeeting account includes free international calling, but phone carriers may apply long distance charges. There will be no bill or charges from StartMeeting for this service.
To set up an international conference call, provide participants with the local in-country dial-in number and access code. For an online meeting, include the online meeting ID and/or join link. Notify participants of the date and time of the conference call. At the scheduled time, call the dial-in number and enter the access code followed by pound or hash (#). Hosts additionally enter the host PIN followed by pound or hash (#).
Yes, you can use any in-country dial-in number. All dial-in numbers can be called from anywhere in the world.
Note: The access code remains the same and connects all callers.
Yes, you can use a calling card to connect to a conference call at favorable rates.
Online meetings support video conferencing and screen sharing. Hosts and participants can share screens, documents, slides, spreadsheets, etc. or use video conferencing with a webcam to meet face to face.
Online meetings support collaboration and increase productivity. On StartMeeting apps, hosts can access call controls, see the list of participants on the call, show video and share computer screens, documents, web links or presentations.
To start a video conference:
Note: If you do not have the StartMeeting desktop application, Download it now.
StartMeeting video conferencing supports up to five simultaneous video feeds. The primary video feed always displays the active speaker, and up to five feeds appear in the sidebar. Having a video feed displayed in the sidebar is initially first come, first served. As the conference progresses, the display is based on how often a given participant speaks.
On the Meeting Dashboard, click Attendee List to view all participants and see who is connected through audio, screen sharing and video.
On the Meeting Dashboard, click Chat to message the whole group or private message an individual participant.
To share your screen:
Note: If you do not have the StartMeeting desktop app Download Now.
Online meetings work on PCs, Macs® , Chromebooks™, iOS and Android™ phones and tablets. Download apps
Note: Chromebooks do not require a download, so users can host or join meetings using Web Viewer. View recommended browsers and system requirements.
To use remote desktop:
Yes. Participants can be muted using the Web Controls panel located on your Meeting Wall or the Meeting Dashboard. From the Meeting Wall, click Web Controls, select a participant from the Attendee List and click Mute. From the Meeting Dashboard, hover over the participant’s name on the Attendee List and select Mute.
Web Viewer allows participants to join online meetings with their web browsers instead of joining via the StartMeeting desktop application. No download is necessary.
At this time, only Chromebook supports full host functionality through Web Viewer, including VoIP audio, video and screen sharing. Using the Meeting Dashboard, Chromebook users are also able to: record, select mute modes, chat and more. For details, refer to Host Instructions.
Participants can join a meeting with VoIP audio and video conferencing and view screen sharing. Participants are able to send and receive chat messages, view participants and mute/unmute their own lines.
If participants have the StartMeeting desktop application installed, the system will automatically detect and launch the application.
We recommend that participants join using Chrome™16 and newer or Firefox® 15 and newer. These browsers support VoIP audio, multi-feed video and viewing screen sharing. Internet Explorer® 11 and newer and Safari® 6.0 and newer support viewing screen sharing only.
When using Firefox, Chrome or Chromebook, click the camera that appears in the toolbar. A pop-up will appear requesting access to the camera and microphone. Allow access to start video conferencing.
During the conference call, start recording at any time by pressing *9 and 1 to confirm. All participants are notified that the recording has started. To stop and save the recording, press *9 and 1 to confirm again.
No, you must record every call manually following the instructions.
Access recordings two ways:
Log in to your account and go to your Meeting Wall. Click History & Recordings at the top of the page. You can download, share, delete or lock a recording.
Call the playback number located on your Meeting Wall and enter the access code, followed by the reference number found on the Call Detail Report.
A reference number is used to identify each recording. It can be located on the History & Recordings tab on your Account Info page and on the Call Detail Report sent after each call.
As long as your account is active, recordings are stored until there is no more space available. You can choose to delete previous recordings or purchase more storage for a low monthly fee.
Yes, download any recording by accessing History & Recordings from your Account Info page.
There is a maximum storage space of 1GB per account. However, you can add more storage by going to your Account Info page.
Currently, we do not offer editing capabilities. However, we recommend using the editing program Audacity.
Yes. You can either copy the link found under the History & Recordings tab or download the file and email it.
Broadcaster is a feature that allows you to play previously recorded conferences or uploaded high-definition audio, video and screen sharing files during a live meeting.
You may broadcast any previously recorded audio, video and screen sharing session. You can also broadcast any uploaded .wav or .mp3 high-definition audio file.
Note: Recordings from other conference providers are not supported.
To upload a recording, click Broadcaster at the top of your Meeting Wall. Click Upload to upload audio files.
Yes, you may play recorded HD audio files and recorded screen sharing sessions during meetings using Broadcaster.
No, Broadcaster is embedded on your Meeting Wall.
No, currently this service only supports the broadcasting of HD audio files and screen sharing sessions.
Yes, to view the broadcast of your audio, video and screen sharing sessions, open the Meeting Wall and click Play from the Broadcaster tab.
No, you do not have to be on a live meeting. To start a broadcast, click Broadcast on the Broadcaster tab and all invited participants will see what is broadcasted. To view what you are broadcasting, see the question above.
Yes. We don’t listen to or record any customer calls without permission.
View the list of conference call participants on the Web Controls tab on your Meeting Wall. You can also get a caller count by pressing *2. For online meetings, view participants by selecting Attendee List on the Meeting Dashboard. Additionally, after the meeting, a Call Detail Report will be emailed to you providing a list of participants and the length of time they were on the call.
Yes. Log in to your account and choose Settings from the Profile drop-down menu, then click Change Password. Complete the fields and click Confirm.
Mac, Windows, and Linux, iOS and Android are all supported with StartMeeting.
Minimal operating system requirements:
This may be due to your firewall. Please contact your network administrator and allow firewall access to/from the following networks: