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Top Three Questions

How do I access my account information?

To access your account information, locate the confirmation email you received when you signed up. To access your account on the website, enter your email and password, then click Log In. If you do not have your password, click Forgot Password. Provide your email address and click Submit. You will receive an email to reset your password.

How do I set up a conference call?

After logging in to your account, invite participants via email or use the invite form. You may also use the StartMeeting® Google Calendar™ extension or Outlook® plug-in. Notify participants of the date and time of the conference call and provide the dial-in number and access code. At the scheduled time, everyone calls the dial-in number and enters the access code followed by pound or hash (#). If you are the host, enter the host PIN followed by pound or hash (#).

How do I record a conference call, video conference or screen sharing session?

There are three options:

  1. Record audio, video and screen sharing using phone keypad commands.

    Dial in as the host (call your dial-in number and enter the access code followed by pound or hash (#), then press star (*) and enter the host PIN when prompted). To start recording, press *9 and 1 to confirm. To stop and save the recording, press *9 again and 1 to confirm.

  2. Record audio, video and screen sharing sessions using Web Controls.

    During a live conference call, log in to your account. Go to your Meeting Wall and click Web Controls at the top of the page. Click Record to start recording. Click Record again to stop and save the recording.

  3. Record audio, video and screen sharing with the desktop application.

    Launch the desktop app and host an online meeting. Start audio, video or screen sharing. Click Record on the Meeting Dashboard. Click Record again to stop.

    Note: To access recordings, go to your Account Info page and choose History & Recordings from the Profile drop-down menu. You can play, share, download, delete and lock any recordings. Use the playback number (listed at the bottom of the page) to call in and listen to recordings over the telephone.


Account Information

What does a StartMeeting account include?

A StartMeeting account includes the following: FREE unlimited high-definition audio conferencing for up to 1,000 participants, online meetings with screen sharing and video conferencing, custom greeting, international calling across the globe, call controls, call recording and playback, 1GB of storage for recordings, radio streaming, call detail reports, Meeting Wall customizations, mobile apps for iOS and Android, top-notch security, live Customer Care and more! Purchase additional seats to include more participants in your online meetings on your Account Info page.

Note: Your phone carrier may apply normal long distance charges. We also have optional paid premium features.

What is a Call Detail Report?

Call Detail Reports are sent by email to the host after every meeting takes place. The report includes participant information such as time spent on each call and other meeting details.

What defines an "Anonymous" caller on the Call Detail Report?

An anonymous caller ID displays on Call Detail Reports when the telephone number of the caller has been blocked, either by choice or by phone carrier default.


High-Definition Audio Conferencing

Is there a limit to how many times I can use the same account?

No. Use your account as many times as you like.

Do I need to reserve a time for the conference call?

No reservations are needed. You can host a conference call 24/7.

How many participants can be in a single conference call?

A maximum of 1,000 participants can join a conference call. The number of participants who can join an online meeting is determined by the number of seats you have purchased for your account.

Is there a limit on the length of a conference call?

Each conference call can last up to six hours with an unlimited number of calls allowed.

How do I eliminate static or echo on a conference call?

Static or echo on a conference call is caused by using or placing a mobile device too close to a computer or speakerphone. If you continue to experience static or echo on a conference line, press *5 to mute all participants. They can then press *6 to unmute their line. Avoid using speakers, headsets, cordless phones, etc. if there is any experience with static or echo.


International Conference Calling

Can international callers participate?

StartMeeting is a global service that can be used around the world. For a list of international dial-in numbers, click View list on your Account Info page. We have dial-in numbers in 69 countries and counting.

How much does it cost to call internationally?

Every StartMeeting account includes free international calling, but phone carriers may apply long distance charges. There will be no bill or charges from StartMeeting for this service.

How do I set up an international conference call?

To set up an international conference call, provide participants with the local in-country dial-in number and access code. For an online meeting, include the online meeting ID and/or join link. Notify participants of the date and time of the conference call. At the scheduled time, call the dial-in number and enter the access code followed by pound or hash (#). Hosts additionally enter the host PIN followed by pound or hash (#).

If I am in a country that appears on my list of international dial-in numbers, can I use the in-country number?

Yes, you can use any in-country dial-in number. All dial-in numbers can be called from anywhere in the world.

Note: The access code remains the same and connects all callers.

Can I use a calling card to call the conference bridge?

Yes, you can use a calling card to connect to a conference call at favorable rates.


Online Meetings

What are online meetings?

Online meetings support video conferencing and screen sharing. Hosts and participants can share screens, documents, slides, spreadsheets, etc. or use video conferencing with a webcam to meet face to face.

Why should I use online meetings with video and screen sharing?

Online meetings support collaboration and increase productivity. On StartMeeting apps, hosts can access call controls, see the list of participants on the call, show video and share computer screens, documents, web links or presentations.

Video Conferencing

How do I start a video conference with the desktop app?

To start a video conference:

  1. Launch the StartMeeting desktop app.
  2. Click Host and log in with your email address and password.
  3. Click Camera on the Meeting Dashboard to start the video feed.
  4. Choose your audio preference. Dial in using the telephone (recommended) or through VoIP on your computer, then click Connect Now.
  5. Video is live once the Camera turns green.

Note: If you do not have the StartMeeting desktop application, Download it now.

How many video feeds are supported at one time?

StartMeeting video conferencing supports up to five simultaneous video feeds. The primary video feed always displays the active speaker, and up to five feeds appear in the sidebar. Having a video feed displayed in the sidebar is initially first come, first served. As the conference progresses, the display is based on how often a given participant speaks.

How do I see who is attending my video conference?

On the Meeting Dashboard, click Attendee List to view all participants and see who is connected through audio, screen sharing and video.

How do I chat with participants?

On the Meeting Dashboard, click Chat to message the whole group or private message an individual participant.


Screen Sharing

How do I share my screen on the desktop app?

To share your screen:

  1. Launch the StartMeeting desktop app.
  2. Click Host and log in with your email address and password.
  3. Click Play on the Meeting Dashboard.
  4. Select the items you want to share.
  5. Click Start Sharing.

Note: If you do not have the StartMeeting desktop app Download Now.

What devices are compatible with online meetings?

Online meetings work on PCs, Macs® , Chromebooks™, iOS and Android™ phones and tablets. Download apps

Note: Chromebooks do not require a download, so users can host or join meetings using Web Viewer. View recommended browsers and system requirements.

How do I use remote desktop access?

To use remote desktop:

  1. Launch the StartMeeting desktop application.
  2. Click Host and log in with your email address and password.
  3. Under Attendee List, hover over the participant’s name to grant remote control and click Down Arrow.
  4. Select the items you want to share.
  5. Click Remote Control, then Allow keyboard and mouse. Choose Yes to confirm or No to cancel.

Can an online meeting participant be muted individually?

Yes. Participants can be muted using the Web Controls panel located on your Meeting Wall or the Meeting Dashboard. From the Meeting Wall, click Web Controls, select a participant from the Attendee List and click Mute. From the Meeting Dashboard, hover over the participant’s name on the Attendee List and select Mute.


Web Viewer

What is Web Viewer?

Web Viewer allows participants to join online meetings with their web browsers instead of joining via the StartMeeting desktop application. No download is necessary.

Can I host a meeting using Web Viewer?

At this time, only Chromebook supports full host functionality through Web Viewer, including VoIP audio, video and screen sharing. Using the Meeting Dashboard, Chromebook users are also able to: record, select mute modes, chat and more. For details, refer to Host Instructions.

What features are available to participants with Web Viewer?

Participants can join a meeting with VoIP audio and video conferencing and view screen sharing. Participants are able to send and receive chat messages, view participants and mute/unmute their own lines.

What if participants have the StartMeeting desktop application downloaded?

If participants have the StartMeeting desktop application installed, the system will automatically detect and launch the application.

Which browsers support online meetings?

We recommend that participants join using Chrome16 and newer or Firefox® 15 and newer. These browsers support VoIP audio, multi-feed video and viewing screen sharing. Internet Explorer® 10 and newer and Safari® 6.0 and newer support viewing screen sharing only.

How do I join a video conference through my web browser?

When using Firefox, Chrome or Chromebook, click the camera that appears in the toolbar. A pop-up will appear requesting access to the camera and microphone. Allow access to start video conferencing.


Recording & Playback

How do I record a conference call?

During the conference call, start recording at any time by pressing *9 and 1 to confirm. All participants are notified that the recording has started. To stop and save the recording, press *9 and 1 to confirm again.

Are all of my calls automatically recorded?

No, you must record every call manually following the instructions.

How do I access recordings?

Access recordings two ways:

  1. Log in to your account and go to your Meeting Wall. Click History & Recordings at the top of the page. You can download, share, delete or lock a recording.

  2. Call the playback number located on your Meeting Wall and enter the access code, followed by the reference number found on the Call Detail Report.

What is a reference number?

A reference number is used to identify each recording. It can be located on the History & Recordings tab on your Account Info page and on the Call Detail Report sent after each call.

How long are recordings available?

As long as your account is active, recordings are stored until there is no more space available. You can choose to delete previous recordings or purchase more storage for a low monthly fee.

Can I download my recordings?

Yes, download any recording by accessing History & Recordings from your Account Info page.

What’s the storage capacity for my recordings?

There is a maximum storage space of 1GB per account. However, you can add more storage by going to your Account Info page.

How do I edit recorded conference calls?

Currently, we do not offer editing capabilities. However, we recommend using the editing program Audacity.

Can I email recordings?

Yes. You can either copy the link found under the History & Recordings tab or download the file and email it.


Broadcaster

What is Broadcaster?

Broadcaster is a feature that allows you to play previously recorded conferences or uploaded high-definition audio, video and screen sharing files during a live meeting.

What type of recordings can I broadcast during my meetings?

You may broadcast any previously recorded audio, video and screen sharing session. You can also broadcast any uploaded .wav or .mp3 high-definition audio file.

Note: Recordings from other conference providers are not supported.

How do I upload a recording to Broadcaster?

To upload a recording, click Broadcaster at the top of your Meeting Wall. Click Upload to upload audio files.

Can I broadcast recordings during my meeting?

Yes, you may play recorded HD audio files and recorded screen sharing sessions during meetings using Broadcaster.

Do I need to download a program to broadcast my recordings?

No, Broadcaster is embedded on your Meeting Wall.

Can I broadcast videos?

No, currently this service **only** supports the broadcasting of HD audio files and screen sharing sessions.

Can I view the broadcast of my recorded online meeting as a host?

Yes, to view the broadcast of your audio, video and screen sharing sessions, open the Meeting Wall and click Play from the Broadcaster tab.

Is a live meeting required to broadcast?

No, you do not have to be on a live meeting. To start a broadcast, click Play on the Broadcaster tab and all invited participants will see what is broadcasted. To view what you are broadcasting, see the question above.


Integrations

What integrations does StartMeeting support?

The following Integrations are available with every StartMeeting account:


Security

Are my calls kept private?

Yes. We don’t listen to or record any customer calls without permission.

Does StartMeeting sell user information?

No. We do not share customer data. For more information, review our Privacy Policy.

How can I tell who is on the call?

View the list of conference call participants on the Web Controls tab on your Meeting Wall. You can also get a caller count by pressing *2. For online meetings, view participants by selecting Attendee List on the Meeting Dashboard. Additionally, after the meeting, a Call Detail Report will be emailed to you providing a list of participants and the length of time they were on the call.

Can I change my password?

Yes. Log in to your account and choose Settings from the Profile drop-down menu, then click Change Password. Complete the fields and click Confirm.


System Requirements

Which operating systems are supported with StartMeeting?

Mac, Windows, and Linux are all supported with StartMeeting.

What are the operating system requirements for StartMeeting?

  • OS: Windows® 7 and up/Mac® OSX 10.7 and up/Ubuntu® 14.04 64-bit and up

    Note for Linux®:

    • Preferred display server: X.Org
    • Desktop environment: Unity, Gnome
  • Bandwidth 100Kb/s (HD Audio), 400Kb/s (screen sharing), 500Kb/s (video)
  • Video camera supported by OS, integrated or external
  • Chrome 29 or newer, Firefox® 22 or newer, Safari® 6.0 or newer (Mac only), Internet Explorer® 10 or newer (Windows only) (Javascript)

Why am I having problems connecting to the screen sharing?

This may be due to your firewall. Please contact your network administrator and allow firewall access to the following addresses: host: 12.7.192.0/23, 67.55.209.0/24, 162.251.180.0/23, ports UDP 6000-65534 and TCP 443 and TCP 5040-5060