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User Guide

User Guide

StartMeeting Desktop App

StartMeeting unifies your organization’s communications, combining video conferencing, online meetings and group messaging into one easy-to-use desktop app. We offer the best video, audio and screen sharing experience across multiple platforms for an amazing price.

Downloading the App

  • Download the StartMeeting app
  • Select the device you are currently using (mac, iOS, Android, Windows, or Linux)
  • Once downloaded, launch the app

Logging In

Log in using your email and password you or your team admin set up. If you don't have an account or not part of a team, you can create an account.

Desktop app image
Login to your account image


After logging in you will see the Home tab where you can select these options.

  • Host: Host your own meeting instantly
  • Join: Join a meeting by entering your name, email address and the meeting ID you are joining.
  • Invite: Invite participants or schedule a meeting and send everyone a calendar invite

In Meeting Controls

  • Far Left Controls: Controls on the left are related to your audio and video. You can mute yourself, select your audio source or start and end your video from here.
    • Mute: Mute/unmute your mic
    • Audio: Turn your audio connection off and on
    • Video: Turn your video camera off and on
  • Center Controls: The center controls help the host manage the meeting.
    • Invite: Invite additional team members or email your meeting credentials for others to join.
    • Share (host only) : Share your computer screen with the entire meeting
    • Record (host only): Record the audio and video of the meeting
    • Attendees: View a list of all the participants currently in the meeting. If you are the host, you have the ability to…
      • Mode: Enter the meeting muted or in lecture mode, which mutes all participants.
      • Lock: Lock the meeting and allow no other participants to join
      • Hold: Put all your participants on hold music
      • Q&A: Enter Q&A mode, which allows your participants to enter into a queue to ask questions and engage with you as the only other active speaker.
      • Individual Participant Controls
        • Remove a participant from the meeting
        • Mute/Unmute the participant
        • Make Presenter: Allow the participant to share their screen
    • Chat: An in-meeting chat allows you to message all attendees in the meeting or privately message a specific participant.
  • Far Right Controls
    • Preferences allow you to change your audio, video or other advanced settings.
    • Leave or end the meeting

Desktop app participant image


Select the chat tab to view group and private chats with your team members.

  • Use the search bar to search for a specific team member’s name, a previous chat or a group chat.
  • To start a new chat select the “New Chat” button in the upper left and choose which of your teammates you want to chat with or use the search bar to directly search for your teammate. Start a new chat image
  • To send a message, select a chat and begin typing in the search bar. When you would like to send, press enter on your keyboard.
  • Share a file or image by selecting the paperclip icon or dragging and dropping your asset into the chat window
  • Send an emoji or gif by selecting the emoji icon in the message bar Send an emoji or gif image
  • Edit or delete a message you sent by right clicking on the message and selecting the option from the drop down menu
  • Sort by: allows you to sort the chat by time, unread, name or to mark a message read.
  • Add to favorite: by right clicking on the chat box and selecting “Add to favorite.” All the chats added to favorites will appear on the top of other chats.
  • Start an audio or video call by selecting the phone or video icon in the right hand corner of a chat or group chat. Start an audio or video call image
  • Manage or add members to a chat by selecting the ellipsis icon and then going to the manage/invite option. From here you can add another member, remove members from the group chat or leave the chat yourself. Manage or add members


From contacts can you view a list of all your team members and see which team members are online.

  • Search a team member and select them to start a chat Search a team member image


To customize your startmeeting experience, select the gear icon in the bottom left to access your StartMeeting app settings.

From here, you can access

  • General Settings:
    • Adjust your session identity, language and keyboard shortcuts.
  • Profile:
    • Log in or out of your account and select your profile picture to edit your account info
    • You can also edit your meeting settings to allow for further customization of your meeting and call experience
  • Audio
    • Adjust and change your input and output audio sources
  • Video
    • Adjust and change video camera settings
  • Advanced
    • Edit your proxy settings
  • Chat
    • Edit chat notifications
    • Show avatars on the wall
  • Updates
    • Here you can find the app version updates and notes of the features and bug fixes that were part of the most recent update

Preferences image