Instructions

Instructions

Have a question about how to use StartMeeting®? Below are some answers and simple instructions to help you get started. If you have any additional questions, please contact us.


Conference Call Instructions

To set up a conference call, provide participants with the date and time for your call, Dial-in Number and Access Code. At the scheduled time, all callers dial their in-country Dial-in Number and enter the Access Code, followed by pound (#). A list of in-country Dial-in Numbers is available under your Account Information.

Host: When prompted, enter the assigned Access Code, followed by pound (#). To have host permissions, enter the Host PIN when prompted, followed by pound (#).

Participant: When prompted, enter the assigned Access Code, followed by pound (#). Once connected to the conference call, every caller will be able to talk. Every caller will also have access to the touch tone commands listed below.

Recording Instructions

During the conference call, the host can start recording at any time by pressing *9. All participants will be notified that the recording has started. To stop and save the recording, the host should press *9 again.

Playback Instructions

To listen to the recorded conference, the host must provide participants with the Playback Number and Access Code. Please note: The Playback Number is different from the conference Dial-in Number. When users call in to the Playback Number, they will be prompted to enter the Access Code and then enter the Reference Number for a specific recording. The Reference Number of each recording is provided on the Call Detail Report after the conference call is complete and can be found on the Recordings page on the host’s account. Once confirmed, the system will play the recorded conference. During playback, the user can scroll forward or backwards through the recording. The playback features are listed below.

International Instructions

To host an international conference call, provide participants with their in-country Dial-in Number found under your Account Information along with your Access Code.


Custom Hold

To change the hold music from the default, go to your Account Info page. Scroll down and locate Custom Hold Music. Turn the ON/OFF switch to ON, click Upload, choose an audio file from your computer, then click Save at the bottom of the page. You can click Play to hear the file you uploaded. The service supports .mp3 and .wav file formats.


Custom Greeting

To change the greeting, go to your Account Info page. Scroll down to the Custom Greeting block and click the radio button for Custom Greeting . Click Upload and choose an audio file from your computer. Click Save at the bottom of the page. Click Play to hear the file you uploaded.

If you need to make a file to upload, start a meeting using your Dial-in Number and create a short recording. Go to your Meeting Wall, click History & Recordings and download the file to your computer. The service supports .mp3 and .wav file formats.


Features by Caller

To access the different Feature Keys during a call, simply press the corresponding keys listed below. It is required that a caller enter star (*) before the desired feature key.

Participant Feature Keys
*
3
Breakout rooms
*
4
Instructions - conference instructions
*
6
Mute/Unmute - caller controlled muting
Host Feature Keys
*
1
Manage Q&A session
*
2
Caller count - plays the number of parties in the call
*
3
Breakout rooms
*
4
Instructions - conference instructions
*
5
Listen only modes - host controlled muting
*
6
Mute/Unmute - caller controlled muting
*
7
Secured/Unsecured - stops callers from entering
*
8
Tone controls
*
9
Record conference
Playback Feature Keys
4
Rewind 1 minute
5
Pause/Resume playback
6
Fast forward 1 minute

Touch Tone Command Explanations

Manage Q&A - *1 (Host Only)

The following commands are available in Q&A mode (press *1 before each command):

  • 1 to start Q&A session
  • 2 to move to the next questioner
  • 3 to end Q&A session
  • 4 to mute or unmute current questioner
  • 5 to clear Q&A queue
  • * to return to the conference

Participants must dial *6 to ask a question.

Caller count - *2 (Host Only)

Allows the host to get a count of how many callers are on the call.

Breakout Rooms - *3

Pressing *3 followed by the number of a sub-conference room from 1-9 or press * to return to the main conference. To return to the main conference room press *3* at any time.

Instructions - *4

Plays a menu of touch tone commands.

Listening modes - *5 (Host Only)

There are three different listening modes for participants – the default mode is open conversation. Press *5 once to mute participants; however, participants can unmute themselves by pressing *6 for questions or to allow guest speakers the option to speak. Press *5 again to put participants into mute mode without the capability of unmuting themselves. Press *5 one more time to return to open conversation mode.

Mute - *6

Press *6 to mute your line. Press *6 again to unmute the line.

Security - *7 (Host Only)

Press *7 to secure the conference and block all other callers attempting to enter the conference. Press *7 again to re-open the conference to all callers.

Tone control - *8 (Host Only)

The default setting is to have entry and exit tones on. Press *8 once to set entry and exit tones off. Press *8 again to set entry tone off, exit tone on. Press *8 a third time to set entry tone on, exit tone off. Press *8 one more time to put the conference back in default mode with both entry and exit tones on.

Record Conference - *9 (Host Only)

Press *9 to start recording. An announcement will be made to the attendees that the conference is being recorded. To stop and save the recording, press *9 again.


Screen Sharing Instructions

To begin screen sharing, provide participants with the date and time of the call, Dial-in Number, Access Code, Meeting ID and Online Meeting Link. These credentials can be located post log in on the Meeting Wall.

Host: Launch the StartMeeting® Desktop Application. Click Host and log in with your email address and password. On the meeting dashboard, click Play to begin screen sharing. Select the items you would like to show on the pop-up window and click Start Sharing. Screen sharing is live when the meeting dashboard turns green. Participants will have real-time access to view documents, slides, spreadsheets and anything else chosen to share.

Participant: Open the invitation from the Host and click the Online Meeting Link. If you do not have the StartMeeting® Desktop Application, you will be connected through Web Viewer. On the Web Viewer pop-up window, enter your name and email address and click Join Now. The Host’s screen will automatically appear in the browser. To join the audio portion of the online meeting, call into the Dial-in Number and enter the Access Code, followed by pound (#), or click Headset to connect through VoIP.

If you have the StartMeeting® Desktop Application installed, it will automatically launch when you click the Online Meeting Link. Click Join and enter your name, email address and Online Meeting ID. The Host’s screen will appear on your screen automatically. On the meeting dashboard, click Phone to connect to the audio portion of the meeting. Choose to call into the Dial-in Number and enter the Access Code, followed by pound (#) or choose to call in through VoIP using your computer.

Note: If you do not see the Host’s screen, screen sharing may not yet have been selected. The host’s screen will appear automatically once sharing begins.


Video Conferencing Instructions

To begin the video conference, provide participants with the date and time of the call, Dial-in Number, Access Code, Meeting ID and Online Meeting Link. These credentials are located on the Meeting Wall when you log in.

Host: Launch the StartMeeting® Desktop Application. Click Host and log in with your email address and password. On the meeting dashboard, click Camera to begin video conferencing. Choose to dial in over the telephone with your Dial-In Number, Access Code and Host PIN or connect through VoIP using your computer. Video conferencing is live once the Camera turns green; you are then connected face-to-face with your participants.

Participant: Open the invitation from the Host and click the Online Meeting Link. If you have the StartMeeting® Desktop Application installed, it will automatically launch when you click the Online Meeting Link. Click Join and enter your name, email address and Online Meeting ID. On the meeting dashboard, click Camera to begin conferencing. Choose to dial in on the telephone with your Dial-in Number and Access Code or connect through VoIP using your computer. Video conferencing is live once the Camera turns green.

Note: If you do not have the StartMeeting® Desktop Application, go to www.startmeeting.com and click Get Desktop App at the bottom of the page to download or you will be prompted from the Web Viewer window.